Shipping and Delivery Policy

Returns Policy

Please choose carefully as we do not offer refunds or exchanges due to change of mind and hygiene reasons. Products will only be credited or replaced if the product is damaged.

We offer Australia Express Shipping (1-3 business days) for $19.95.00 flat rate.

Perfect Hair ships worldwide so no one misses out!

To ensure there are no surprises or extra costs down the track, we use an international duties calculator that adds your country’s duties & taxes upon check out if any are owed according to your country’s threshold. These costs will need to be paid at checkout to proceed with your delivery. Once paid at checkout, there will be no further costs when your package arrives at its destination.

Dispatch and Delivery

Orders are processed Monday to Friday (excluding public holidays. Orders that are places on weekends and public holidays will be processed the next business day.

All orders placed Monday – Friday (before 1pm) are dispatched within 24 hours. There may be slight delays during public holidays, sale periods and shipping delays due to Covid-19 that are beyond our control.

Once your order has been shipped, you will receive an email with your tracking number.

Australia wide standard deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 7 working days of being dispatched, please email info@perfect-hair.com.au.

International orders may take roughly 5-20 working days, depending on location. Some hard-to-reach destinations may take longer. If you have not received your order after 10 working days of being dispatched, please email info@perfect-hair.com.au.

* PLEASE NOTE – We’re doing our best to get your orders to you as quickly as possible, however due to COVID-19 our current shipping times may be longer than usual. Please be patient and give your order a little bit extra time to reach you.